Privacy Policy

Spirit Of Living Studio (“we,” “us,” or “our”) is committed to protecting the personal information entrusted to us by our clients, employees, colleagues, users of our services, and other stakeholders (“you” or “your”). We handle personal information in accordance with the Personal Information Protection Act (PIPA), Canada’s Anti-Spam Legislation (CASL), and any other applicable legislation. By providing your personal information to us or using our services, including contacts through our website, email, voice mail, and phone number, you consent to the collection, use, and disclosure of your personal information in accordance with this policy and as permitted or required by law.

We do not sell, rent, or exchange your personal information with any other business or entity.

What is personal information?

Personal information is information that can identify an individual, such as a person’s name, home address, or phone number. It also means information about an identifiable individual, such as educational qualifications or client history.

What personal information do we collect?

We collect your personal information to provide our services and activities that support your needs, wishes, interests, and purchases. We may collect:

• Your contact information, including your name, phone number, mailing or home address, email address, social media usernames, and job title.
• Information about services provided to you, including dates and payment amounts.
• Your contact history with us, including dates, contact method, and conversation details.
• Your communication preferences.
• Financial information, such as your credit card details or bank account information, only as necessary to process transactions.
• Your activity on our website.
• Video recordings of visitors to our site for security purposes.

How is your personal information collected?  

Information you provide  

We may collect your personal information when you provide it to us directly. For example:  

• When you provide the information necessary to process your payment to us.  
• When you fill out a form to order services.
• When you contact us.  
• When you complete a survey or provide feedback to us.  

Information from other sources  

We may collect personal information that third parties gather on our behalf. For example:  

• When you provide your information to a service provider performing a service on our behalf, such as processing a payment or signing you up for our mailing list, they may collect the information necessary to complete that service and provide it to us.   
• When you visit our website, Google Analytics tracks your activity using cookies. For information on how Google uses this data and how to opt out, visit https://policies.google.com/technologies/partner-sites.  

How do we use your personal information?  

We will not use or disclose your personal information other than for the purposes for which it was collected, except for receiving your consent or as permitted or required by law. Using your personal information is necessary to operate as a BC business and provide our services. We may use your personal information to:  

• Identify you and manage your profile in our system.  
• Respond to inquiries and provide support for our relationship together.  
• Contact you about our services and opportunities regarding the services we provide.
• Inform strategic decisions.   
• Process transactions.  

Do we share your personal information?  

We do not sell, rent, or exchange your personal information with any other business or entity. We disclose your personal information only for the purposes described below and as required by law.  

• Reporting our income to the Canada Revenue Agency (CRA) if ever audited.
• We disclose your information to service providers only as necessary for them to perform services on our behalf. These services may include preparing mailing lists, printing, consulting, hosting data, or processing transactions. These service providers are only permitted to use your personal information for the purposes for which it was disclosed to them and are required to maintain appropriate privacy and security policies.  
• Anonymized or aggregated data may be used to generate reports for internal and external stakeholders. In this case, no identifying information is disclosed.  
• Employees’ personal information may be disclosed to government agencies in accordance with their employment duties.  

How is your information stored?  

Your personal information may be stored in hard copy or digitally. We store your personal information in Canada whenever possible. It may be necessary to store your personal information in digital format outside of Canada, particularly when using services provided by businesses located in other countries. We require service providers to maintain appropriate protections over personal information shared with them.  

We retain security camera recordings for 7 days. After 7 days, they are permanently deleted unless the recording is relevant to an ongoing investigation.  

Unless specified, we retain your personal information for as long as it may support our business operations, except as prohibited or required by law.  

How do we protect your personal information?  

The security of your personal information is a priority for us. We maintain appropriate safeguards to protect your personal information against unauthorized access, disclosure, or misuse. For example:   

• We limit our access to financial data by using payment processors to accept payments on our behalf. These processors are compliant with Payment Card Industry Data Security Standards (PCI DSS).  
• When you save your payment information, it is stored securely with our payment processors according to Payment Card Industry Data Security Standards.  
• When we need to collect your payment information directly, we do not store credit card details or banking information longer than necessary to complete the transaction.   
• Staff members with access to personal data must abide by our confidentiality agreement.  
• Documents containing financial information, including hard copies and digital files, are stored securely and accessible only to personnel who require the data to perform their role.  
• Our service providers have been selected with consideration of their security and privacy practices.  
• Documents containing personal information are destroyed securely and confidentially.  

Do we collect children’s personal information?  

We may perform activities intended for children. With express consent from the child or the child’s parent or guardian, we may collect, use, or disclose the child’s personal information only as required to carry out the services requested.  

How to access or update your personal information.  

You have the right to request access to your personal information and the right to request the correction or erasure of your personal information, subject to our legal obligations.  

If you would like to stop receiving our email promotional communications, please use the link at the bottom of any email or contact us. To update your communication preferences, please email Coleen Doucette at coleen@spiritofliving.ca. 

To update your personal information, request a copy of your personal information, make a complaint, or request further information about our Privacy Policy, please contact Coleen Doucette at coleen@spiritofliving.ca.

Changes to this policy  

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the revised Policy on our website. Changes to this Policy are effective when they are posted on our website. We encourage you to review this Policy often to stay informed of changes that may affect you.